App issues

My Momentum app on my phone has been malfunctioning for almost a month now. When I log in it shows no information , 0 Safe Dayz and when I requested help it says "your request has been sent. We're working on resolving your request. Your linking issue will be resolved within 3 working days". This was reported about 3 weeks ago with no change. I've complained to Momentum twice on Facebook. My husband (policy holder) was phoned by Jody Saunders who was quite unhelpful and rude about this issue. No one has been able to resolve it. Please help, I want this sorted out by the end of the month because I'm unable to see how many Safe Dayz I have, unable to see how many active days I have etc. When we log onto the Momentum website my profile also has no products linked. I have been a beneficiary on my husband's policy since the beginning of the year and only in the last month has all of this gone wrong, the app and website were working fine.