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amir R

1 reviews | Active since Aug 2016

15 Feb 2017, 07:48

ANOTHER MONTH ANOTHER ISSUE!

<p>I have been with Momentum 3 months now and yet to have a month without an issue!</p> <p>Yet again, i need to chase up with Multiply regarding my health saver benefits, as usual they are not allocated and under investigation despite having 16 active days i got 0 benefit.</p> <p>There backend system is clearly useless and unable to function as this was the same issue last month in addition to active days not syching to the account for the last month from strava or tom tom. </p> <p>Further, they advertise i would get an ctive day from the Pnp run only to receive nothing, typical Momentum.</p> <p> </p> <p>I moved from Discovery purely for the benefits and i actually have to have this same fight every single month! </p> <p> </p> <p>Your backend office is also terrible, responding " I trust you find the above in order" or nonsense like that without even answering any of the bladdy questions or issues!!!</p> <p> </p> <p>Useless service, i would give 0 stars if possible.</p> <p>Watch out people, dont be so hasty to move!</p>

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Replies (4)
Momentum Health
Momentum Health's reply15 Feb 2017, 15:44
Official

Thank you for bringing this to our attention.

Your query is being investigated and feedback will be provided,

Kind regards

Debbie van der Haar

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amir R's update21 Feb 2017, 15:39
Reviewer Update

One week later - still nothing.

Still fighting for my Healthsaver benefits, still fighting for active dayz.

I still mantain my shocking impression of Momentum!

Debbie, for someone meant to be investigating it would be nice to actually get some feedback. I heard the system was down, ok, fine, it is now the 21st! as for my active days - your backend system does not synch with Tom Tom, with Strava with anything!!!! Why do Momentum not test their system before marketing their product and platform???????? I have never had such challenges with any company in the past

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amir R's update23 Feb 2017, 15:07
Reviewer Update

23rd of the month and still no acitve dayz - still no health benefits relating to January being paid into my account!!!!!!

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amir R's update28 Feb 2017, 14:49
Reviewer Update

13 days later. no help.. what a surprise!