GJ
Gracia J
1 reviews | Active since Mar 2020
02 Sept 2022, 15:05
ANGRY!!!
Promised to pay hospital account in full, I called to confirm this more then once, my outstanding hospital bill was NOT settled as promised!
It is now 5 months later and I STILL have had no success with Momentum. It’s a repetitive cycle of explaining and trying to get someone to assist and even understand what I’m asking for!!
After years of membership, I expected alot more service!
I have now settled my outstanding R6000 account with the hospital with my own money!
Helpful (0)
Replies (3)0
Replies (3)
Momentum Health's replyOfficial
02 Sept 2022, 15:11Dear Gracia De Jager
Thank you for bringing this to our attention. A consultant will contact you shortly to assist.
Kind regards
Roger Naidoo
Thank you for bringing this to our attention. A consultant will contact you shortly to assist.
Kind regards
Roger Naidoo
Momentum Health's reply02 Sept 2022, 15:11
Official
Dear Gracia De Jager
Thank you for bringing this to our attention. A consultant will contact you shortly to assist.
Kind regards
Roger Naidoo
Thank you for bringing this to our attention. A consultant will contact you shortly to assist.
Kind regards
Roger Naidoo
GJ
Gracia J's updateReviewer Update
18 Sept 2022, 06:38STILL NOT SORTED!! Calls to assist have just stopped!!!!
GJ
Gracia J's update18 Sept 2022, 06:38
Reviewer Update
STILL NOT SORTED!! Calls to assist have just stopped!!!!
Momentum Health's replyOfficial
19 Sept 2022, 09:26Good morning Gracia
As per our previous telephone conversation, I informed you on the reason for the short payment on the dental account. Momentum Health has paid the tariff codes related to the procedure as per the scheme rates. The other remaining tariff codes were not related to the procedure hence are subject to the day to day benefits. A copy of the authorization letter was forwarded to you as requested.
Kind regards
Roger Naidoo
Momentum Health's reply19 Sept 2022, 09:26
Official
Good morning Gracia
As per our previous telephone conversation, I informed you on the reason for the short payment on the dental account. Momentum Health has paid the tariff codes related to the procedure as per the scheme rates. The other remaining tariff codes were not related to the procedure hence are subject to the day to day benefits. A copy of the authorization letter was forwarded to you as requested.
Kind regards
Roger Naidoo