Active Days

I became a member of Momentum on the 01st of December

I am also a Multiply member

I changed my Virgin Active gym membership to Multiply on the 01st of December

My active days did not record, I called the Multiply call centre on the Monday. I was told to wait a day and that it will show.

I called the next day - the active days still did not show. I was told to wait a week as new members info takes A WEEK TO RECORD (??)

I called on the 07th of December - still no active days recorded. I was told that a call will be made to rectify.

I called on the 08th of December - still no active days recorded. The person on the other end confirmed that I had done everything I needed to at Virgin Active to have it recorded. Then some days were recorded.

I went to gym on the 08th of December. And i checked today...the day was NOT RECORDED!

I checked my emails and your suggestion was to check with Virgin Active.

No - fix the active days. Urgently. And for good. Your app is not working!