PJ
Peter J

1 reviews | Active since Jun 2015

13 Jun 2015, 09:51

Acting on instruction from an unauthorised broker

On 4th June I received an email from Quattro Med stating they would call for Authorisation on all my heath platform benefits, I discontinued my association with Quattro Med 6-7 years ago.<br> <br> I forwarded the email to Momentum Heath's Member address on 4th June asking why Quattro Med are listed as my broker and how much I was paying in fees, and also not to Authorize the Health Platform Benefits mentioned in that email.<br> These Benefits were authorised against my wishes from an unauthorised broker who has been given my updated details without my permission.<br> To date there is not a single reply from Momentum Health, other than the authorisation numbers I did not want. <br> All I have is a string of reference numbers and no action or reply. Ref No.s ***, ***, ***, ***, ***, ***, ***.<br> <br> I doubt this is malicious, just complete incompetence.<br> <br> All I did get was an automated email from Michael Temlett of \Momentum Listens"asking me to complete a survey on my interaction with them regarding the issuing of Authorisation numbers"

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Replies (1)
Momentum Health
Momentum Health's reply15 Jun 2015, 07:16
Official
Hello peterj157,

As we value our Customers and their feedback, a consultant will be contacting you shortly to obtain the necessary details and information we require to assist you.

Kind Regards

Janet Behari