Account problem

November last year I was short with money for premium amount I phoned momentum and they sent me email with their payments details I did a payment on 14 December and R500 was short. I later phone for another query and I was told my account is suspended and that they did not receive payment I sent proof payment to their email and in December they double debit me I phone yet a again and they told me their account for bank closes on the 13 and their bank was informed to double debit me even thou they had phone me and I explained the whole situation it highly annoying to phone for same thing over and over and told it sorted and it not I had to phone my bank to reverse this and I did eft with R500 outstanding. Thinking everything was fine I called for authorization and was told again my account still suspended after yet again of emailing them the efts proof they still said there outstanding amount notice no one made effort to contact me I got email at 5:30pm they had the whole day to sort this out and to phone me. I really with never recommend them to anyone coz one problem will make you run for 2 whole months I hope you see this message and please take the time to phone me and sort this out