account

i have been emailing back and forth with the momentum team. Ive been asking for some assistance regarding whether i can pay off my arrears owed to them yet they keep responding with everything but make an agreement to pay off my account. I'm extremely irritated and i feel like i'm dealing with people who do not give a dam since they cant read a email correctly and respond with wrong information. It makes me no longer want to be with there medical aid at all. No one ever tried to get hold of me or assist. Worst medical aid ever