Absolutely Rude

This complaint is with regards to a Doctor that I dealt with now via Hello Doctor service on my Momentum health 4 me service.

I explained my daughter symptoms to this doctor , nasal congestion , a chesty cough , no fever , she previously have phlegm on her chest but she vomitted 2 nights ago and all the phlegm came out

My daughter specifically told me mommy its like something is scratching in my throat , all I ask was if he can include a antihistamine with the cough syrup.

He words to me was " why would I as a doctor prescribe that" when I asked him what is he intending to prescribe he tells me antibiotics , and I told him I dont want that. My child suffers from allergies and this is a common cold why must she get antibiotics? He was rude and undermining and I told I will hang up and request a call back again where I can speak to a doctor that wants to help me

Now this is not the first time that I have spoken to 1 of your doctors on your panel that does not know how to speak or even listen to their patients , you are being paid alot of money by my employer to render a service , but they act like they are not being paid. He did not even given me a chance to speak finished. I AM NOT ALLOWED TO SPEAK BECAUSE HIS A DOCTOR!!!

I work for Capitec bank and I am going to report this to the CEO , why is Capitec paying so much money to Momentum and we are being treated like this