Absolutely pathetic customer service

Absolutely pathetic customer service. I've been trying to sort out a claim for about a month now, I've tried emailing yet I get no response. I've tried calling your call centers and the agents I've gotten through to are not helpful and do not care (I've gotten put down on, been placed on hold for over twenty minutes and the last guy I got through to was falling asleep while on the phone to me). Your service is pathetic. Don't waste your money with this company.