A message of appreciation - Roger Naidoo (Service Recovery and Quality Assurance)

On the 29th of June I had an issue with how Momentum was handling my case in relation to COVID-19 related claims. My complaint landed on the desk of Mr Roger Naidoo. It was such a pleasure dealing with Mr Naidoo, he assisted a lot, he made calls to ensure the claim is finalized, his help is much appreciated. I will like to ask Momentum Health to recognize Mr Naidoo for going the extra mile to assist customers during difficult times. Mr Naidoo called almost daily to provide me updates on my claim, in addition, he provided all the clarification relating to the claims process. Momentum, you need more of Mr Roger Naidoo in your organisation, I was very close to taking my business elsewhere.