3 months claim still not paid

<p>At this point I am not proud to say I have medical aid with momentum health. I put in a claim for a refund May the 3rd, response came back that I needed to forward an amended invoice, which I did on the 15th of May. Since then, I have made over 10 calls and sent emails to follow up on when the money was going to be paid but even today there is nothing. Each time I called I would be told that the query is with the claims department. These are some of the reference numbers I would be given each time I called, ********** 34, ********** 42, ********** 41, ********** 45, ********** 12, ********** 75, 9 (I am afraid I will run out of space if I put all of them on here).</p> <p>On the 7th of July I sent a complaint but I am still waiting for someone to respond. Every month the debit from my account goes through without fail but I have been waiting over 3 months for them to pay my claim. I am a student and feel this is very unfair treatment from momentum health as I needed the money more than 3 months ago. Now recently I am told the department is experiencing a high number of claims thus the slow process. Really? This means all of May, June and early July claims have not been paid? </p> <p> </p>