2 weeks wait for health saver activation

I joined Momentum on the 1st of Dec 2015, i was told i had a probation period of 3 months, but that i should go ahead and do my heath assessment during the probation period and submit my health saver activation forms, which would be activated once my probation ends in March 1st. It has now been 11 days since my probation ended and im still waiting for momentum to confirm if my health saver is active or not as i attend gym 13 times monthly and should be earning rewards as stipulated. I have called momentum 3 times already since the beginning of the month and they keep telling me that they are \expediting\" the process, 11 days later i have STILL not heard from momentum!! this is really bad service, i spend alot of money on this medical aid, the least they can do is respect their customers time and be more efficient regarding turnaround time!. My last two calls had the following references: *** . ***. Can some please get back to me regarding this asap!"