WH
Warren H
1 reviews | Active since Jun 2016
09 May 2023, 11:27
1h30min wait for Authorization
On 13/02/2023 my son felt ill will a fever of over 39 degrees. I send communication on the momentum health4me WhatsApp line to get authorization, and it took forever. Please bear in mind, you have a son 2years old with a fever of 39degrees and you are dad alone. Authorization requested 12h35, I receive my first response at 14h02 to provide doctors practice number. A little to late, I have seen the doctor and was assisted. When I send the invoice to health4me, I was told that the doctor is not on their network, If they got back to me sooner I would have known where to go, get authorization. This was the worst service received and on top of it all they refuse to refund me for the visit that I paid for.
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Replies (3)0
Replies (3)
Momentum Health's replyOfficial
09 May 2023, 14:08Dear Warren Harris
Thank you for bringing this to our attention.
You will be contacted by a consultant to assist with your complaint.
Kind regards
Debbie
Thank you for bringing this to our attention.
You will be contacted by a consultant to assist with your complaint.
Kind regards
Debbie
Momentum Health's reply09 May 2023, 14:08
Official
Dear Warren Harris
Thank you for bringing this to our attention.
You will be contacted by a consultant to assist with your complaint.
Kind regards
Debbie
Thank you for bringing this to our attention.
You will be contacted by a consultant to assist with your complaint.
Kind regards
Debbie
WH
Warren H's updateReviewer Update
15 May 2023, 09:05Dear Debbie
I appreciate you prompt response.
However, tomorrow it will be a week and since your response no one has made contact.
My reference number ***. Now you can imagine my frustration when I wanted urgent assistant at the time that I took my son to the doctor and was waiting for a response.
Kind regards
Warren
I appreciate you prompt response.
However, tomorrow it will be a week and since your response no one has made contact.
My reference number ***. Now you can imagine my frustration when I wanted urgent assistant at the time that I took my son to the doctor and was waiting for a response.
Kind regards
Warren
WH
Warren H's update15 May 2023, 09:05
Reviewer Update
Dear Debbie
I appreciate you prompt response.
However, tomorrow it will be a week and since your response no one has made contact.
My reference number ***. Now you can imagine my frustration when I wanted urgent assistant at the time that I took my son to the doctor and was waiting for a response.
Kind regards
Warren
I appreciate you prompt response.
However, tomorrow it will be a week and since your response no one has made contact.
My reference number ***. Now you can imagine my frustration when I wanted urgent assistant at the time that I took my son to the doctor and was waiting for a response.
Kind regards
Warren
WH
Warren H's updateReviewer Update
07 Jun 2023, 10:59 Dear Debbie
I have not heard from you again since your last follow up in May 2023.
It has been a month almost and the issue that I had has not been resolved. Kindly advise on your turnaround time with resolving such an uncomplicated matter.
You keep on disappointing!
Kind regards
Warren
I have not heard from you again since your last follow up in May 2023.
It has been a month almost and the issue that I had has not been resolved. Kindly advise on your turnaround time with resolving such an uncomplicated matter.
You keep on disappointing!
Kind regards
Warren
WH
Warren H's update07 Jun 2023, 10:59
Reviewer Update
Dear Debbie
I have not heard from you again since your last follow up in May 2023.
It has been a month almost and the issue that I had has not been resolved. Kindly advise on your turnaround time with resolving such an uncomplicated matter.
You keep on disappointing!
Kind regards
Warren
I have not heard from you again since your last follow up in May 2023.
It has been a month almost and the issue that I had has not been resolved. Kindly advise on your turnaround time with resolving such an uncomplicated matter.
You keep on disappointing!
Kind regards
Warren