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robyn R

1 reviews | Active since Aug 2015

02 May 2019, 08:35

100% hospital cover???

I have medical aid with Momentum that includes 100% hospital cover. My daughter was born on the 20/03/2019 and was admitted to hospital on the 28/03/2019. According to Momentum they cover your newborn in hospital if you do the newborn registration within 30 days. I sent through the registration documents on the 11/04/2019. Now I am sitting with a Lancet Laboratories account of R6000+ that Momentum refuses to pay and her X-rays came off my savings account. All blood work and X-rays was done in hospital, so it should be 100% covered with the hospital stay....

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Replies (2)
Momentum Health
Momentum Health's reply02 May 2019, 08:52
Official
 Dear Robyn 
 
Thank you for bringing this to our attention. A consultant will contact you shortly to assist. 
 
Kind regards 
 
Roger Naidoo 
Momentum Health
Momentum Health's reply03 May 2019, 10:52
Official
Dear Robyn 
 
As per our telephone discussion, the claims has been re-assessed and will be paid from the major medical benefit to the providers this evening. 
 
Kind regards 
 
Roger Naidoo