jJ
jgoddard J
1 reviews | Active since Jul 2011
19 Mar 2015, 10:51
10 DAYS FOR A CLAIM - STILL NOT DONE
I submitted a simple claim from my healthsaver on the 9th of March. After calling time and time again, I was told that it will be escalated and sorted out within a day. To this day, nothing has been done... How is it possible for you to take so long on a simple claim? My claim has not even been looked at, apparently. This is pathetic! I AM STILL WAITING! <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by Hellopeter.com)</em></div>
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Momentum Health's replyOfficial
19 Mar 2015, 10:57Hello JasonGoddard,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette.
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette.
Momentum Health's reply19 Mar 2015, 10:57
Official
Hello JasonGoddard,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette.
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards,
Nicolette.