1 YEAR LATER AND STILL FIGHTING!!!

MY SON WAS BORN IN DECEMBER 2016 AND WAS IN NICU FOR 2 WEEKS DUE TO BEING PREM. WE WAS RELEASED JUST BEFORE CHRISTMAS AND IN BEGINNING JANUARY I WAS BACK AT THE PEAD WITH A DEHYDRATED, LETHARGIC NEW BORN! STRAIGHT AWAY HE WAS BOOKED BACK INTO NICU FOR GASTRO! HE WAS TOO HIGH RISK TO BE PLACED IN A NORMAL PEAD WARD AND THEREFOR WENT INTO ISOLATION! MY HUBBY CALLED FOR AUTHORIZATION AND THEY DID SO BUT FOR A NORMAL WARD! NOW IN THIS YEAR THE HOSPITAL HAS DONE EVERYTHING TO HELP, THEY HAVE TAKEN THE LOSS AND CHANGED THE CLAIM FROM NICU TO NORMAL WARD JUST FOR IT TO BE PAID! THEY HAVE WRITTEN A MOTIVATIONAL LETTER (BOTH REQUESTED BY MEDICAL AID FOR CLAIM TO GO THROUGH) MEDICAL AID HAS TOLD ME NUMEROUS TIMES THAT THE ACCOUNTS WERE PAID YET NOTHING IS ON OUR BANK STATEMENTS! WHEN I ARGUE, THEY FINALLY GET SOMEONE ELSE TO CHECK THEN THEY SEE THE FUNDS WERE NOT ACTUALLY RELEASED AND THEN THEY HAVE ANOTHER EXCUSE! TO DATE WE HAVE FOLLOWED THEIR INSTRUCTIONS YET IF I CALL NOW THEN ITS A BIG DEAL EVEN TRYING TO FIND THE CLAIMS I AM TALKING ABOUT! IT IS NOW AT A POINT WHERE THE DOCTORS ARE GOING O HOLD US LIABLE AS THEY CANNOT WAIT ANY LONGER FOR THESE FUNDS! IN ALL OF THIS FIGHTING WHICH IS COMING FROM MYSELF, DR'S ACCOUNTS DEPARTMENT AND OUR BROKER - WE STILL HAVE NOT HAD RELEVANT FEEDBAC****! ABSOLUTELY SHOCKING MOMENTUM! BEST YOU RAISE YOUR STANDARD OF SERVICE AND EMPLOY SOMEONE TO DEAL WITH ISSUES SUCH AS THIS AS ACCORDING TO YOUR CALL CENTER AGENTS, THEY ARE THE ONLY ONES WE CAN DEAL WITH!!!!!!