Very disappointed and disgusted

I booked for a nights stay at the MOJO hotel on 14/02/2022 and was not very happy. To add we booked a roof top terrest but all we got was roof top terrable.

The room we received had a door that opened onto a roof top that was full of workers that was up and down pass our window facing the bed which ment we had no privacy,when we asked the staff member if there was any other rooms available as she could she that we were not happy and impressed all she said was well there is nothing else.

To top it off the toilet seat was broken and very uncomfortable to use as it was not easy to sit on due to it being broken,my husband needed to hold the toilet seat up everytime he needed to use it as it also would not stay up due to it being broken which we also found very disgusting.

I think that for paying over R1300 more could have been done as all we got was just a room with a bed and TV and broken toilet nothing at all to rave about.

I could have gotta much better deal at a much bigger hotels for that price with a much better experience and facilities.

This was and will be the first and only time that I will be booking at the MOJO.

I find it very disappointing that since the 17/02/2022 when it was passed on I have still not received any response.

Attached is a picture of the broken toilet seat which I posted on my review which I also have not gotten any response on.

If this is the type of service Mojo hotel renders then I am very disgusted by it especially since it is a hotel in a very high established sea point.

That was two emails that was sent on 14/02/2022 and 22/02/2022 and I have still not gotten any response how disgusting.