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Nomazotsho N
1 reviews | Active since Mar 2022
07 Mar 2022, 14:14
Poor service
On 07 March 2022, I was woken at 2am by a staff member (a man) who opened the window and curtains claiming to be looking someone's friend. After I told him there is no friend here, he demanded I open.
Then during the day, my room was not serviced. When I enquire at 14h00 a guy named Luka informed me Hotel policy states they first clean rooms that are checked out, then eventually they'll get to mine. At which point I asked that I actually need a shower, he informed me to shower while the other person was cleaning. The service was terrible.
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Mojo Hotel's replyOfficial
08 Mar 2022, 20:06Good day Nomazotsho,
Thank you for contacting us and for your time writing your review.
We have talked with the 2 staff members that clarified what happened.
Regarding the visit to your room, it was a guest who was looking for her friend. Our staff noticed that the guest was looking in a wrong room and tried to stop the guest from looking through the window. Please understand that we can’t prevent the actions of other guests but our staff tried his best to stop the other guest to incommode you.
With regards to room service, after your request at reception, a housekeeping lady was sent to your room to clean immediately. Furthermore, to make things faster you were also offered to use the room next door to shower in the meantime, however, you declined this offer. Please understand that we try to service the rooms as soon as possible but that also depends on the hotel’s occupancy.
We are sorry to hear that you didn’t have a good experience, we hope you can come back to have a positive one.
Kind Regards,
Mojo Team
Thank you for contacting us and for your time writing your review.
We have talked with the 2 staff members that clarified what happened.
Regarding the visit to your room, it was a guest who was looking for her friend. Our staff noticed that the guest was looking in a wrong room and tried to stop the guest from looking through the window. Please understand that we can’t prevent the actions of other guests but our staff tried his best to stop the other guest to incommode you.
With regards to room service, after your request at reception, a housekeeping lady was sent to your room to clean immediately. Furthermore, to make things faster you were also offered to use the room next door to shower in the meantime, however, you declined this offer. Please understand that we try to service the rooms as soon as possible but that also depends on the hotel’s occupancy.
We are sorry to hear that you didn’t have a good experience, we hope you can come back to have a positive one.
Kind Regards,
Mojo Team
Mojo Hotel's reply08 Mar 2022, 20:06
Official
Good day Nomazotsho,
Thank you for contacting us and for your time writing your review.
We have talked with the 2 staff members that clarified what happened.
Regarding the visit to your room, it was a guest who was looking for her friend. Our staff noticed that the guest was looking in a wrong room and tried to stop the guest from looking through the window. Please understand that we can’t prevent the actions of other guests but our staff tried his best to stop the other guest to incommode you.
With regards to room service, after your request at reception, a housekeeping lady was sent to your room to clean immediately. Furthermore, to make things faster you were also offered to use the room next door to shower in the meantime, however, you declined this offer. Please understand that we try to service the rooms as soon as possible but that also depends on the hotel’s occupancy.
We are sorry to hear that you didn’t have a good experience, we hope you can come back to have a positive one.
Kind Regards,
Mojo Team
Thank you for contacting us and for your time writing your review.
We have talked with the 2 staff members that clarified what happened.
Regarding the visit to your room, it was a guest who was looking for her friend. Our staff noticed that the guest was looking in a wrong room and tried to stop the guest from looking through the window. Please understand that we can’t prevent the actions of other guests but our staff tried his best to stop the other guest to incommode you.
With regards to room service, after your request at reception, a housekeeping lady was sent to your room to clean immediately. Furthermore, to make things faster you were also offered to use the room next door to shower in the meantime, however, you declined this offer. Please understand that we try to service the rooms as soon as possible but that also depends on the hotel’s occupancy.
We are sorry to hear that you didn’t have a good experience, we hope you can come back to have a positive one.
Kind Regards,
Mojo Team