MOJO HOTEL, CAPE TOWN - QUICK TO TAKE, NOT SO QUICK TO RETURN

Disgusting Service, Refund form submitted 3/12/2018, message received that refund will take between 3-14 days, It's now 17 days and still no refund, Phoned today 20/12/2018, was told that the accounts department has a backlog. Backlog of what???? all they have to do is process the refund. Its not a manufacturing plant or rocket science. Please think twice before doing on-line bookings through Booking.com