Mojo chaos

The good: - Little to no loadshedding. - Some rooms are cleaner than others. - Cleaning staff really are super cool individuals who care. - Some at reception do their jobs well. SOME.

The bad: - Reception staff messing up your bookings even going as far as canceling an entire booking to pay for another even after you said you will pay the difference. (They fixed it after 2 days of going back and forth and calls to the consumer protector, agoda and finally waiting downstairs to speak to the owner Graeme Robinson.) - Even after asking to speak to the owner they refused and instead wasted my time with a conversation with a highly *********** Manager by the name of Pilar. Who basically invalidated every experience I have had here and said book a private room or leave and come back when there are less people. "Seriously" - I went downstairs after a crazy night where I barely got any sleep because they double booked a bed and neither guest wanted to be moved to change my booking and pay the difference. I was told no don't worry about it just move. In that same day I moved a total of 5 times before being moved back to the room I was initially moved to. I then get told days later I have to move or pay the difference cause it's an upgrade. Okay why didn't you take payment when I said I was happy to pay the difference but told me it was fine? This is not my problem or how the service industry works. - Today I am asked yet again to move my room and again it's a no I was told I will not be moved till the 14th so therefor I am going to hold you to it cause it is not my job as a guest to keep cleaning up YOUR messes. - I sincerely hope that anybody who decide to stay here won't let people here play with their minds and boundaries and then gaslight them into thinking for even a second that they are the problem. You are not the problem the enviroment you are in and the staff ARE. Not all but certainly MOST. - A fish rots from the head. If there is chaos and the manager has time to tell you she knows but it is what it is then she IS THE PROBLEM. - One hell of a mickey mouse operation that you get to pay for and then still deal with the attitudes of certain staff members who think they are doing you a favor by doing THEIR JOB.