EMPLOYEE HITS THE HOTEL GUEST
Two unhappy incidents in this hotel have convinced me this is not a place to book anyone, the Dom rooms especially. The first incident involved the establishment wanting guest to bring a picture of the low rate they got online in order for them to ***** the client. Example if I went on Agoda to search for accommodation then take a pic of their rate then the hotel will book me at that price regardless of the fact that their rate is way more than Agoda. Now the issue with me was the fact that taking a picture of the laptop screen with the iPad could not have all the booking details on one pic, so i took two pictures indicating the room as well as the final price including taxes. The argument with the reception guy was about that and I was very unhappy and angry to a point where I lost my cool but that was resolved.
I continued staying at his hotel for an additional 4 days and the room was cleaned twice only to a point where I opted to do the cleaning myself including the dishes that were all over the two basins. The housekeeping ladies were happy to pass me a broom and a mop and mentioned that they do not have dust pans I should use paper to pick up the dirt.
Later that afternoon two Ladies came into the room saying they are from housekeeping, I responded by saying to them thank you and showed them how dirty the balcony was including the dirt bin that was full, one of the ladies named Lauretta responded back saying, " Listen here if you pay cheap**** you are going to get cheap****. I was extremely unhappy with her response and it did not stop there. Another argument upstairs started about a bed with another customer, the same lady said to that customer " Listen take your **** and **** off back to that bad, I then got very upset cause how can an employee use such language to a customer. I insulted her back and she did not stop but responded back in insulting me too.
I then promised to hit her and told her what I thought of the hotel, the lady came down the stairs and said I should hit her, I pointed a finger at her and again promised to hit her, this lady laid her hands on me grabbing me by the shirt and head butted me, I responded and clapped her and other guest in the room tried to stop the fighting. The ladies then left the room and a few minutes later a gentleman from the hotel came and asked me to leave their hotel and never to book here again saying I hit a woman. I argued my case and then he got information from the other guests who were present that his staff member is the one that hit me and I responded back and clapped her. He then changed his stance and left the room, a few minutes later a lady walked in asking for me. Right there in front of everyone she evicted me and said they will refund me for the day. I asked her why must I be evicted and she said that I hit her employee. I asked who she was an she said she is the Hotels General Manager, I said to her does she know what really happened and she said she does and has a rights to evict me at anytime they want citing Right of admission rule. I again refused to vacate the room as I was the one violated by the hotels employee. I asked her to call the police rather and she then walked out. I then went to the police to lay an assault charge and was given a J88 form to take to the hospital. I was attended 4 hours later at the hospital and the doctor picked up a cut in the tongue and lip. I went back to police station to finalize the case but they decided to take me back to the hotel as the hotel had called them to evict me.
After refusing to vacate the room and be on the streets I asked them to find me accommodation elsewhere which they refused. After much argument and the police supporting my call they agreed to let me spend the balance of the morning at the hotel.
There is a lot wrong about this hotel including the danger of guests getting hurt very badly from the roof pillar they have to duck when going to bed especially when the lights are out. I did hurt myself on this extremely dangerous pillar. This hotel has no regard for the customer and clearly hates those who stand up to their constitutional rights.