Unprofessional manner of customer service.

What an unprofessional service. I selecting an incorrect product because I was told by the agent that I chose openserve instead of vuma Mind you it's written prepaid so since I am prepaid I chose that option. The lady calls like she is talking from her backyard with a neighbour and asks if I have not seen that the prices have increased. I am confused because I chose an option on their website and logged in my details and their system allowed me to make the payment. So anyway I ask if I can top up the outstanding R20 to get my 14 days of fibre and once again rudely told there is no package costing R20... obviously not because I am told there is no package costing R210 which they had no problem accepting. So basically that is it. Moja is like a lokshin connection by the local ****. Unprofessional. No assistance and no professional etiquette. Dankie for a good connection but **** service. I'm so disappointed. How can I not be able to top up my account honestly? Yet you can take my money and give me a package I did not choose? Naze nayizigebengu.