Payments not captured

<p>8 Months I have been waiting for an 'IT problem' to be rectified so that they can capture several 'lost' payments - meanwhile I am getting fines and final demands! I have emailed, spent hours on the phone and gone into the office and stood in queues all with no results. Now I'm trying the Ombudsman.</p> <p>No use getting upset, but if this reflects negatively on my credit rating there will be repercussions.</p> <p>Mariana Barnard is the Accounts Dept. Head there.</p>