No Water Meter Installed...

To whom it may concern,

I am writing to formally enquire as to the delay in installing a pre-paid water meter at my residence: 86 Von Brandis street, Krugersdorp.

Since registration of the property in my name on the 6th of November 2017, I have made multiple enquiries into the lack of follow-through on behalf of Mogale Water with regards to the installation of said water meter.

The previous owners, Mr and Ms Overbeeke, have spent months trying to resolve this issues without success prior to my purchasing their home.

I have personally followed up where Mr Overbeeke left off trying to resolve this issue and have made multiple requests to Maud Sekbano at Mogale Water as well as Counsellor Lynette Z****huizen. I have app**** personally for a water meter as well but was told that the installation team are unable to contact me to let me know when they will come to install the pre-paid meter. This is unacceptable as my tenants work full time and there is no one at the house to let the installation team in unless prior arrangements are made and a set time scheduled. This should be self explanatory?

Since January 2018, I have a permanent tenant in place and URGENTLY need the pre-paid water meter installed in order to keep track of water consumption. I am no expert (and no one is willing to come and assess my situation) but I don't believe that I even have a working water meter? Surely this is of great concern!!!!

I have made multiple attempts to get in contact with the relevant “installation” team in charge of installing the pre-paid meters and received details from Maud to contact Mpho at ********** but there is no answer. I tried contacting the office more than 15 times without answer.

Your URGENT assistance regarding this matter is highly appreciated so that we can resolve this issue.

Kind regards Jacques Venter **********