NO SERVICE AT ALL!!!!!

I queried billing on my Municipal Account as we moved over to Pre Paid Electricity. I sent numerous e mails already and was referred from 1 dept to the other but now the following people believe to ignore a client is the correct thing to do. Refer to mails sent dated the 14th, 18th and also the 20th of November!! To date not a single word of response. Thanks for ignoring me ***, ***, ***, ***, vuyise******* and *** I am not going anywhere and this complaint is just the beginning of your problems for trying to ignore me!!!