Mogale city complete ineptitude

<p>My mother sold her home and it was registered in the new owner's name in June 2015, up until March 2016 I kept on receiving account to which they added from R180 to R345 for admin fees (plus minus), in the end the bill was over R5000. I was advised by the attorneys not to pay but I did. </p> <p>Now in March 2017 I receive account that we are in credit to the amount of R386.62 and after emailing and phoning continuously even the correct gentleman at mogale who deals with this, nothing has happened. I should be able also to add R200 to R400 monthly for admin fees then in this case?</p> <p>The attorneys did close the account but after also sending their man down to see what has happened still nothing has been done. </p> <p>Not even a lawyer has success? What do I do? I have just now sent an email to George Samenza who is in charge of these affairs at Mogale with my mom's account details, but I have no confidence that anything will happen as Ive emailed him often and through other people. I phoned earlier, got through to the call centre and she put the phone down! I am living in Knysna for the past two years and cannot go personally, but in this day of internet etc surely they can finalise this account? It is account no 121183 for Mrs A McKinnell.</p>