Incorrect Billing

Mogale City Municipality has now been unable to correct my municipal account for more than 6 months. As a result my electricity was cut off, the person who disconnected my electricity refused to look at my proof of payments or stop as he would not get paid if he did not disconnect me. I have tried on numerous occasions to call the municipality to no answer, the phone was dropped few times someone answered and heard I needed assistance with incorrect billing. I have been to the municipality where I have been assured the account is corrected but every month I get a final demand. I then have to resend 12 months proof of payments and than hope someone assists. I have had to pay more as right now no one can tell me what the amount outstanding is. on 11/01/2018 I have again received a final demand and no answer if I call the municipality.