*********** staff from Mogale City with no respect for Batho Pele principles

1. I paid my services including water on the 27th October 2020, having requested the account information from the general accounts at the municipality. 2. On the 04 November 2020, they switched off my electricity without notifying me. 3. Late in the evening I called the after hour which went to the head of communications who claimed he cant help. 4. When I requested the number of the Municipality Manager or the Executive Mayor, he said he doesn't know them as he doesn't account to any of them. The real question is if he doesn't account to the most senior people in the Municipality, who is he accountable to? 5. On the 5th November I went to the billings office and met a gentleman who couldn't even identify himself and was not in uniform. Now the question is where is Batho Pele principles and how do we get served by people who are like men in the street? 6. the promise was that the lights will be connected during the day but they only came after 19h30. How fair is this? 7. The worst experience is when I called the call centre to enquire about the promise and was told that the reconnection is made by a private company and they don't have their contact details. 8. My suspicion is that this so called private company is owned by the same municipality employees who only do what they are supposed to do after hours.