Watch out for Kubashnee Naidoo and her team - Mobius ripping people off on the street

<p>FOR ATTENTION: THE MANAGING DIRECTOR</p> <p> </p> <p> </p> <p>R39.00 SERVICE AGREEMENT HOTSPOTTERMO-***5-2 </p> <p>R49.00 SERVICE AGREEMENT RESCUEBOX MO-***5-3 </p> <p> </p> <p>I did not agree to these services that were offered. </p> <p> </p> <p>These funds were deducted from my account and I did not agree to this.</p> <p> </p> <p>Kubashnee Naidoo is *********** the man on the street. She is robbing people</p> <p> </p> <p>She guaranteed me that only R99.00 Will be deducted from my account.</p> <p> </p> <p>I cancelled the contract. Lucky for me I realised that I am dealing with sharks and cancelled my contract with you.</p> <p> </p> <p>I want my monies refunded with immediate effect.</p> <p> </p> <p>I am putting this on Helopeter. This is disgusting and I will be warning people about her and your company</p> <p>*************************************************<br />Subject: RE: Order to be cancelled MO-***5-1</p> <p> </p> <p>Hi ,</p> <p> </p> <p>We have already listened to the call recording and that is why we are advising you of what to do further if any debits are done on your account ,</p> <p> </p> <p>Kind regards</p> <p> </p> <p> </p> <p>Claudette Pillay – Customer Care Consultant</p> <p>T: ***<br />W: http://www.mobius.co.za/<br />E: ***</p> <p> </p> <p>From: Michelle Owies <br />To: Mobius Support<br />Subject: RE: Order to be cancelled MO-***5-1</p> <p> </p> <p>She told me about it. But I distinctly told her that I did not want it. I asked her and remember reconfirming that only R99.00 would be deducted from my account and she re-confirmed that.</p> <p> </p> <p>Tell her to check her recordings and not rip people off.</p> <p> </p> <p>From: Mobius Support [mailto:***] <br />Sent: 25 May 2016 09:50 AM<br />To: Michelle Owies<br />Subject: RE: Order to be cancelled MO-***5-1</p> <p> </p> <p>Hi</p> <p> </p> <p>We do apologise , however the agent did advise you of the hot spotter and rescue box , but she did not exaggerate on the cost and the service it provides , however we are advising if any debits do go off your account for VAS you can scan and email your bank statement and we will investigate further ,</p> <p> </p> <p>Kind regards</p> <p> </p> <p> </p> <p>Claudette Pillay – Customer Care Consultant</p> <p>T: ***<br />W: http://www.mobius.co.za/<br />E: ***</p> <p> </p> <p>From: Michelle Owies <br />Sent: Wednesday, 25 May 2016 9:27 AM<br />To: Mobius Support<br />Subject: RE: Order to be cancelled MO-***5-1</p> <p> </p> <p> </p> <p>I don’t want any debits to go off. I did not agree to any additional amounts going off my account, only the R99.00 as advised by Karishnee.</p> <p> </p> <p>She should be checking her recordings to validate this and she should ensure that no debits goes off on my account.</p> <p> </p> <p>It is ***** on your side. I agreed to R99.00 only, I did not agree to Hot spotter and the Rescue box option, why has it been added.</p> <p> </p> <p>Karishnee must get her act together. I will report her to the ombudsman</p> <p> </p> <p>From: Mobius Support [mailto:***] <br />Sent: 25 May 2016 09:17 AM<br />To: Michelle Owies<br />Subject: RE: Order to be cancelled MO-***5-1</p> <p> </p> <p>Hi ,</p> <p> </p> <p>Please be advised the Hot spotter and Rescue box has been cancelled , if any debits do go out of your account for VAS services please email a scanned bank statement showing the debits and we will send it to the billing department to investigate further ,</p> <p> </p> <p>Kind regards</p> <p> </p> <p> </p> <p>Claudette Pillay – Customer Care Consultant</p> <p>T: ***<br />W: http://www.mobius.co.za/<br />E: ***</p> <p> </p> <p>From: Michelle Owies <br />Sent: Wednesday, 25 May 2016 6:26 AM<br />To: Mobius Support<br />Subject: RE: Order to be cancelled MO-***5-1</p> <p> </p> <p>Hi,</p> <p> </p> <p>All I want is for this to be cancelled and no debits off my account.</p> <p> </p> <p>What is there to investigate?</p> <p> </p> <p>Please confirm that the cancellation was processed.</p> <p> </p> <p>Regards</p> <p>Michelle</p> <p> </p> <p>From: Mobius Support [mailto:***] <br />Sent: 24 May 2016 04:11 PM<br />To: Michelle Owies<br />Subject: RE: Order to be cancelled MO-***5-1</p> <p> </p> <p>Hi ,</p> <p> </p> <p>We will look into your query and once we have feedback , we will advise you ,</p> <p> </p> <p>Kind regards</p> <p> </p> <p> </p> <p>Claudette Pillay – Customer Care Consultant</p> <p>T: ***<br />W: http://www.mobius.co.za/<br />E: ***</p> <p> </p> <p>From: Michelle Owies <br />Sent: Tuesday, 24 May 2016 8:37 AM<br />To: Mobius Support; Hotspotter Support; Rescuebox Support<br />Subject: Order to be cancelled MO-***5-1</p> <p> </p> <p>FOR ATTENTION: Kubashnee Naidoo</p> <p> </p> <p>Please cancel my order with immediate effect.</p> <p> </p> <p>I phoned and spoke to one of your call centre consultant requesting that this contract be cancelled with immediate effect. I then ask him to ensure that I am not debited with the R99.00 pm on 1 June 2016. He then advised me that he can guarantee that I am not debited with the R99.00. But he cannot guarantee that the extras I added to my contract will not be debited.</p> <p> </p> <p>I did not request any extras. Kubashnee, go back and listen to your recordings. Don’t rip people off. Is that how you guys make money? This is shocking.</p> <p> </p> <p>I will be very annoyed if there are any debits from my account on 1 June 2016. Please ensure that there are none.</p> <p> </p> <p>I guarantee you if there are any I will add this to HeloPeter and make people aware what you are doing. And I will go to the ombudsman</p> <p> </p> <p>I don’t want any further dealings with you. </p> <p> </p> <p>Delete me from your system immediately</p> <p> </p> <p>Yours sincerely</p> <p> </p> <p>Michelle</p>