1 reviews | Active since May 2016

06 Jul 2016, 10:45

************ Mobius

<p>During the month of May I was contacted by a sales agent about the router and wireless connection at an affordable price of R 99.00 for 1 gig. He further told me tht the money will only be debited at the end of the month. I was further told about the hotspot and other services and I made it clear that I only need the 1 gig for R 99. 00.</p> <p><br />To my suprise I was billed R 99. 00 twice, hotspot R39.00, rescue box R38.00 and R 750. 00 Mobius for the month of May. This is not what I agreed upon. What puzzles me most is the different reference numbers used to debit my account.</p> <p> </p> <p>I no longer want anything to do with this company, I've called manier times of which the phone just rings. My option now is to contact the ombudsman. </p> <p> </p> <p>DE Ndlovu</p>

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Replies (1)
Mobius
Mobius's reply06 Jul 2016, 11:14
Official

Hi Ellen,

We do apologise for the unsatisfactory service and inconvenient caused.

We will have one of our team member to contact you shortly to discuss your query.

Thank you for notifying us.

Warm Regards

Mobius team

Best regards,