1 reviews | Active since Mar 2011
<p>I have been having debit orders go off my account which are not related and was definitely not brought to my attention at the time of signing up with Mobius.</p> <p>My agreement with Mobius is for me to receive 1GB of data per month and I was also given a Huawei Mobile Router, I was quoted and pay R99.00 per month for this.</p> <p> </p> <p>I have had three debit orders go off my account with the following amounts which I feel must be reversed as they are not line with what was agreed upon.</p> <p>Mobius Mobmob49349 -2/7/2016 - R908.10</p> <p>Mobius Mobmob***-R849.00</p> <p>Mobius Mobmob*** - R849.00</p> <p> </p> <p>I have sent an email to ********** but have not received any response.</p> <p>I have also sent a message on the www.mobius.co.za website stating my grievances but have not received any response.</p> <p> </p> <p>Failure to rectify this matter will result in me taking legal action to redeem the monies that have been unfairly deducted from my bank account.</p> <p> </p>
Hi Allie,
We sincerely apologize for the inconvenience caused with regards to this matter.
Please note you had a bill limit of R750 which automatically kicked in when your allocated data bundle depleted and that is why you were debited those amounts.
Your bill limit was decreased as per your request to R1 to avoid going over.
Thank you for notifying us.
Kind Regards
Mobius Team
Best regards,
Hi Allie,
We sincerely apologize for the inconvenience caused with regards to this matter.
Please note you had a bill limit of R750 which automatically kicked in when your allocated data bundle depleted and that is why you were debited those amounts.
Your bill limit was decreased as per your request to R1 to avoid going over.
Thank you for notifying us.
Kind Regards
Mobius Team
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.