LM
Letukile M
1 reviews | Active since Feb 2017
28 Aug 2017, 13:41
Unauthorised billing
I don't understand how my account can be debted when I have requested several times for my account to not be debted until my query on not receiving data is resolved. Or am I being charged for the terrific service I'm receiving...
Helpful (0)
Replies (6)0
Replies (6)
Mobius's replyOfficial
28 Aug 2017, 13:57Hi Tukie,
It is not our intention to cause you any inconvenience. We definitely take your concerns to heart.
Your connection query was resolved and we have been loading data for you every month.
Thank you for notifying us.
Kind Regards
Best regards,
Mobius's reply28 Aug 2017, 13:57
Official
Hi Tukie,
It is not our intention to cause you any inconvenience. We definitely take your concerns to heart.
Your connection query was resolved and we have been loading data for you every month.
Thank you for notifying us.
Kind Regards
Best regards,
LM
Letukile M's updateReviewer Update
28 Aug 2017, 14:01I keep getting told it's been resolved but when I try connect, my device says no connection available. I don't understand, what is resolved?
LM
Letukile M's update28 Aug 2017, 14:01
Reviewer Update
I keep getting told it's been resolved but when I try connect, my device says no connection available. I don't understand, what is resolved?
Mobius's replyOfficial
28 Aug 2017, 14:12Hi Tukie,
Yes it was resolved.
Kind Regards,
Mobius Team
Best regards,
Mobius's reply28 Aug 2017, 14:12
Official
Hi Tukie,
Yes it was resolved.
Kind Regards,
Mobius Team
Best regards,
LM
Letukile M's updateReviewer Update
28 Aug 2017, 14:23Hi Mobius team
Please advise why my laptop says "Can't connect to this network" when attempting to connect. I would be able to prove a screenshot of this should it be required.
LM
Letukile M's update28 Aug 2017, 14:23
Reviewer Update
Hi Mobius team
Please advise why my laptop says "Can't connect to this network" when attempting to connect. I would be able to prove a screenshot of this should it be required.
Mobius's replyOfficial
28 Aug 2017, 14:31Hi Tukie,
We will get one of our specialist to chat with you on our support email shortly.
Kind Regards
Best regards,
Mobius's reply28 Aug 2017, 14:31
Official
Hi Tukie,
We will get one of our specialist to chat with you on our support email shortly.
Kind Regards
Best regards,
LM
Letukile M's updateReviewer Update
28 Aug 2017, 16:06I would appreciate that, thank you.
LM
Letukile M's update28 Aug 2017, 16:06
Reviewer Update
I would appreciate that, thank you.