TREATING CUSTOMERS UNFAIRLY

<p>I received a call from a Ms/Mrs Naidoo selling me R99 for 1GB package. I decided to try it as I found that it costed me more through my contract.</p> <p>I feel they sell people things while distracted and at work where we cannot really listen to understand all these terms they rattle off.</p> <p>I was under the impression that I could cancel within the month still and only incure the R350 cancellation fee as per the delivery note when received the product.</p> <p>Towards the mid/ end of the month- within sufficient time, I called the customer care to find out the process and what it entails to cancel. The agent just gave me an email address to enquire.</p> <p>I then emailed them to say I would like to cancel, but wanted to know the requirements and process.... is this not an indication that I was unsure?! Apparently not......</p> <p>I then received an email stating that it is cancelled and then later one with the fee of R1187.66 that will be debited from my account?!</p> <p>I then rep**** back and forth asking for them to consider me and that I do not have this kind of money..... can they not reinstate the contract or open a new one.... I was even prepared to pay anothe admin fee just so that I did not have to pay that large sum of money which was NEVER explained to me.</p> <p>THEY WERE UNHELPFUL!</p> <p>I later called to plead with "Customer Care" and guess what..... NO CUSTOMER CARE THERE!!!!</p> <p>I asked for amanger who can make a decision and she refused to get me one.... asked me what do I think that person can do for me and kept telling me it is ireversable- what BS! I work in a Call centre... I know how this story goes.....</p> <p>I felt that I was treated like a fool..... I went on to tell her that I do not want to speak to her and asked her to get a manager to call me..... NO ONE CALLED!!!!!!</p> <p>To top it all off..... I got charged an Out of Bundle usage of R717.53 was for your out of bundle usage plus subscription for June.- WHAT THE HELL IS THIS????!!!!</p> <p>PLUS THEY STILL WANT TO TAKE THE R1187.66 OFF MY ACCOUNT!!! WTH???</p> <p>Get me the OMBUDS details please!!!!</p> <p> </p> <p> </p>