FO
Faisal O
1 reviews | Active since Feb 2017
01 Feb 2017, 16:16
Total ****!!
<p>Signed up for 1gig of data paying R100. Had put a cap to this when signing up so I wouldnt eceed my limit, I was still overcharged.</p> <p>Now there services dont work at all , called them various time to sort it out, but it seems as though their call centre department have no idea whats going on, their excuse is that they experiencing technical errors. This technicalproblem has been going on for over 3 months now. Even though their service are working (i.e. I dont get any data from them), I still get debited every month.</p> <p> </p> <p>No one has contacted me to sort this out, and I dont see it happening. So I have decided that charging them for ***** would be the only that I can be refunded and also GET OUT OF THIS ****!!</p>
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Replies (3)0
Replies (3)
Mobius's replyOfficial
02 Feb 2017, 13:41Hi Faisal,
We do apologise for the unsatisfactory service and inconvenient caused.
We will get one of our team members to contact you regarding your account
Thank you for notifying us.
Kind Regards
Mobius Team
Best regards,
Mobius's reply02 Feb 2017, 13:41
Official
Hi Faisal,
We do apologise for the unsatisfactory service and inconvenient caused.
We will get one of our team members to contact you regarding your account
Thank you for notifying us.
Kind Regards
Mobius Team
Best regards,
FO
Faisal O's updateReviewer Update
02 Feb 2017, 14:04Hi,
One of your team members have contacted me, and suggested the I reboot my device for it to work. I had tried that before various times and had no success and I doubt that it will work now, but will try it again.
Just to have this on record, I was told that I would be refunded for the month of December as your services were not working then. Your services were also not working for the month of January so please dont debit my account for January.
And one last request, please send me a copy of my mobius agreement.
FO
Faisal O's update02 Feb 2017, 14:04
Reviewer Update
Hi,
One of your team members have contacted me, and suggested the I reboot my device for it to work. I had tried that before various times and had no success and I doubt that it will work now, but will try it again.
Just to have this on record, I was told that I would be refunded for the month of December as your services were not working then. Your services were also not working for the month of January so please dont debit my account for January.
And one last request, please send me a copy of my mobius agreement.
Mobius's replyOfficial
02 Feb 2017, 14:08Hi,
We understand but we sent it to IT to have a look at it and they advised that it should work now. If you still have a problem we will advise them and give them an error you receive.
We have sent a credit request for you, which will be credit on your Mobius account and not refunded on your Bank account. This will decrease what ever amount will be due to on your next bill. That is currently with our billing department at the moment and they have no given us any feedback but we will advise you once it's done.
Thank you kindly,
Kind Regards
Mobius Team
Best regards,
Mobius's reply02 Feb 2017, 14:08
Official
Hi,
We understand but we sent it to IT to have a look at it and they advised that it should work now. If you still have a problem we will advise them and give them an error you receive.
We have sent a credit request for you, which will be credit on your Mobius account and not refunded on your Bank account. This will decrease what ever amount will be due to on your next bill. That is currently with our billing department at the moment and they have no given us any feedback but we will advise you once it's done.
Thank you kindly,
Kind Regards
Mobius Team
Best regards,