1 reviews | Active since Dec 2016
****....
<p>I took a WiFi contract with Mobius in September,the contract was for R99 for a 1 gig data a month.End on November they debited R258 from my account and when I phoned them to inquire about it the told me that I went over my limit,which didn't make sense to me because on the 18 th of November my wifi was disconnected because my gig was finished. Needless to say that in between all that time the was a period where I didn't have a WiFi because I had sent it back because the device battery life was poor.Now again yesterday R298 was debited from my account, I don't know what for.I sent them an email saying I want to cancel my contract, they emailed me back saying I have to pay a cancellation fee of R1287....</p> <p>They sell lies on the phone....</p>
I took the contract in October actually.
I took the contract in October actually.
Hi there,
We do apologise for the unsatisfactory service and inconvenient caused.
You had an out of bundle usage which kicked in after you used up you allocated bundle, which is the reason why you were debited the mentioned amount. You can decrease your bill limit which is currently at R200 to a minimum of R1 by calling in customer care.
You signed up for a 24 months contract so if you decide to cancel you will have to pay the cancellation fee.
Thank you for notifying us.
Warm Regards
Mobius team
Best regards,
Hi there,
We do apologise for the unsatisfactory service and inconvenient caused.
You had an out of bundle usage which kicked in after you used up you allocated bundle, which is the reason why you were debited the mentioned amount. You can decrease your bill limit which is currently at R200 to a minimum of R1 by calling in customer care.
You signed up for a 24 months contract so if you decide to cancel you will have to pay the cancellation fee.
Thank you for notifying us.
Warm Regards
Mobius team
Best regards,