1 reviews | Active since Jun 2013

30 Apr 2016, 14:11

Overdebiting my account twice

I took a wifi router from mobius. In the beginning of march 2016 and the contract was for R59 now end of march 2016 they debit my acc for R850 last month and this month same and also R950. i would like mobius to contact me asap and find out wat on earth is going on...... U guys leave me no choice but to reverse both the debit orders and i have had absolutely no feedback from any of ur customer service..... I want to cancel this contract due to the fact that you have falsely advertised your amounts and i have got no joy in this matter to resolve this issue........ Pending ur call back!!!!!!!!!! Pls just cancel the contract u have to cancel it or u can report it to the higher authorities

0
Replies (2)
Mobius
Mobius's reply05 May 2016, 07:47
Official

 hi there,

 

We do apologise for the inconvenience caused.

Please do not hesitate to contact our customer care or kindly give us your contact details and we will get one of our customer care team members to contact you.

 

Kind Regards

Mobius Team

's update05 May 2016, 10:20
Reviewer Update
Yes please call me asap..... *** thats my number ...call me now!!!!!!!!!!!!