OVERCHARGED

<p>On 20 June 2017 I called in to Mobius support centre and spoke to Naseefah. I had a few questions and found out that I was going to be charged R861.21 for accumulated charges.</p> <p>This came to such a SHOCK because when I initially accepted this contract ( R59.00 for 500MB) I specifically stated via telephone conversation that I did not want to be charged if my data is all used up.</p> <p>I specifically said that my limit must be 0.</p> <p>I asked Naseefah what was the turnaround time to acquire the recorded message and Naseefah confirmed that it was 24 hours ( this was on 20 June 2017 )</p> <p>I had to call back again on 22 June 2017 and Naseefah told me that she was still waiting on the recording.</p> <p>I called back again today, 28 June 2017, and was advised that Naseefah is on leave.</p> <p> </p> <p>I called back again first week in July and a very helpful consultant was able to acquire the call recording and called me back asap to confirm that there will be no debit charges to my account and if there should be charges I must call in and it will be reversed. On 25/07/2017 my account was debited with R861.21 and I called into Mobius Support Centre. I spoke to Kanye and she advised that there were no NOTES regarding my refund. She then said that she will request the call recording and will call me back in an hour’s time. I received no call from Kanye. On 27/07/2017 I had to call in again and I had to explain my story “again” to Mandy. I was told by Mandy that I will be called before close of business. I received no call. Today is the 31/07/2017 still with no feedback from Mobius. I keep on having to contact Mobius on my own expense. Will I be refunded for all the calls I made to MOBIUS?!?</p> <p>I want my contract to be cancelled because I cannot deal with Mobius anymore.</p>