No data received

I have accepted the mobius99 with 1gig data and they have send me the mobile wifi on the 22-02-2016 . I have struggled to get the thing to work or to log in, so i called them today and asked them how to log in and how it works and the lady told me i have used up my data and i told her that it is impossible as i have stuggled to login. Is this company a ****? I cant believe she told me that i have used up my data if i didnt even received the data and couldnt login.