1 reviews | Active since Nov 2016

17 Nov 2016, 00:32

Mobius Mobile ripping me off

<p>I took a 500mb contract with Mobius at R59.00 per month. I specifically indicated on the phone that I do not want to pay anything above R59.00 should my data for the month be depleted. I was assured by the consultant that issued me the cotract that I will not pay over R59.00. Last month R282 was debited from account and when I called them to inquire about this, I was informed that I was charged for the extra mb i have used after my 500mb were depleted. I asked the to listen to the recording where i specifivally indicated that my account should be capped. They promise to listen to the recording and get back to me within 2 days. That did not happen and 2 weeks later R259 was debited from my account. When I called them again for an explanation, they promised to send me the telephone recording within minutes. They are just not wiling to cap my account at R59 and they are also not willing to give me the telephone recordings.</p> <p>Mobius is just ripping me off my hard earned money.</p>

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Replies (2)
Mobius
Mobius's reply17 Nov 2016, 10:46
Official

Hi Shermon,

We do apologise for the unsatisfactory service and inconvenient caused.

Please note you have a bill limit of R200 on your account which kicks in after you have depleted your data bundle which you can also decrease to a minimum if R1 upon your request.

We will get one of our team members to contact you regarding your account.

Kind Regards

Mobius Team

Best regards,

's update18 Nov 2016, 00:35
Reviewer Update

This is the worst service ever. You choose to even ignore my request to my have my account capped at R59. 00. Asked you to send me the recordings of the calls when u offered me the contract but you selectively sent me the recordings with pretty nothing much on it.

I will be lodging a complaint against your company with Consumer Goods and Services ombud.