1 reviews | Active since Dec 2016
mobius contract Dishonesty
<p>i made a contract with "mobius" in January with the T&C's stating that i can cancell it within 5 days. on the day the modem was deliverd i called the company seeking directions on how to instal it, i was taken from pillar to post without any assistance for two days. on the third day i asked for them to cancell the contract because i couldnt find any help as it seemed no one seemed to know how to oparate the thing. i called in and sent an e-mail requesting for the contract to be cancelled and was told the contract has been cancelled and will send courier to come and collect the modem. on the 11 october 2016 i received a call that i owe the company for some data usage which was surprising as i knew the contratc was cancelled. i called and was taken from pillar to post without any assistance. i kept on sending e-mail when finally i got a response that i'll be charge R150 for the cancellation as per their delivery note states. now recently( December 2016) i received an sms that my bank account will be debited. the mobuis agents told me that they do not have a banking account with any financial institutions, when i asked for their banking details.</p> <p>This company is really a pain in the .........and to think that even their staff memebers dont know anything about the company's procedure.</p>
Hi Paula,
We sincerely apologize for the inconvenience caused.
Your query has been escalated. The courier company will come and collect the device.
The amounts you reversed has been credited on your Mobius account. You will only be debited R150.
Thank you for notifying us and for your patience.
Kind Regards
Mobius Team
Best regards,
Hi Paula,
We sincerely apologize for the inconvenience caused.
Your query has been escalated. The courier company will come and collect the device.
The amounts you reversed has been credited on your Mobius account. You will only be debited R150.
Thank you for notifying us and for your patience.
Kind Regards
Mobius Team
Best regards,
good day,
kindly note that the courier company came and collected the device on the ................ and told that i will be contacted by one of Mobius consultants to which it never happened till 26/01/2017 at 09:44 AM when i received a call from one of the consultant telling me that i owe the company R1000 which i asked what is it for, she told me that its for the modem and the charges fee. i told her that the thinging has been returned and to my knowledge im only surppose to pay R150 of which i still dont agree and understand what is it for. i'm asking Hello Peter to please get this issue resolved and done with as this is becoming annoying and dragging to the fact that these people/company is a Rip -off.
good day,
kindly note that the courier company came and collected the device on the ................ and told that i will be contacted by one of Mobius consultants to which it never happened till 26/01/2017 at 09:44 AM when i received a call from one of the consultant telling me that i owe the company R1000 which i asked what is it for, she told me that its for the modem and the charges fee. i told her that the thinging has been returned and to my knowledge im only surppose to pay R150 of which i still dont agree and understand what is it for. i'm asking Hello Peter to please get this issue resolved and done with as this is becoming annoying and dragging to the fact that these people/company is a Rip -off.
good day,
kindly note that the courier company came and collected the device on the ................ and told that i will be contacted by one of Mobius consultants to which it never happened till 26/01/2017 at 09:44 AM when i received a call from one of the consultant telling me that i owe the company R1000 which i asked what is it for, she told me that its for the modem and the charges fee. i told her that the thinging has been returned and to my knowledge im only surppose to pay R150 of which i still dont agree and understand what is it for. i'm asking Hello Peter to please get this issue resolved and done with as this is becoming annoying and dragging to the fact that these people/company is a Rip -off.
good day,
kindly note that the courier company came and collected the device on the ................ and told that i will be contacted by one of Mobius consultants to which it never happened till 26/01/2017 at 09:44 AM when i received a call from one of the consultant telling me that i owe the company R1000 which i asked what is it for, she told me that its for the modem and the charges fee. i told her that the thinging has been returned and to my knowledge im only surppose to pay R150 of which i still dont agree and understand what is it for. i'm asking Hello Peter to please get this issue resolved and done with as this is becoming annoying and dragging to the fact that these people/company is a Rip -off.
good day,
kindly note that the courier company came and collected the device on the .07/12/2016 at 10:11AM and told that i will be contacted by one of Mobius consultants to which it never happened till 26/01/2017 at 09:44 AM when i received a call from one of the consultant telling me that i owe the company R1000 which i asked what is it for, she told me that its for the modem and the charges fee. i told her that the thinging has been returned and to my knowledge im only surppose to pay R150 of which i still dont agree and understand what is it for. i'm asking Hello Peter to please get this issue resolved and done with as this is becoming annoying and dragging to the fact that these people/company is a Rip -off.
good day,
kindly note that the courier company came and collected the device on the .07/12/2016 at 10:11AM and told that i will be contacted by one of Mobius consultants to which it never happened till 26/01/2017 at 09:44 AM when i received a call from one of the consultant telling me that i owe the company R1000 which i asked what is it for, she told me that its for the modem and the charges fee. i told her that the thinging has been returned and to my knowledge im only surppose to pay R150 of which i still dont agree and understand what is it for. i'm asking Hello Peter to please get this issue resolved and done with as this is becoming annoying and dragging to the fact that these people/company is a Rip -off.
can i please be assisted from this company called mobius solutions, these people are so annoying and dont know what they really want, they just want to ripp off peolple's money. i'm now getting calls from their consultants that i should make a payment of R300. of which when i ask what is it for, they dont give me a clear answer, one will tell you that its for cancellation, the other would say for opening the box for the modem and a lot of other stories which dont make sense. i've tried to explain that i made a payment of R150, which was told to pay for cancellation, hense i dont understand why because was told that i can make a cancellation anytime without any charges. these people are a pain in my a...
can i please be assisted from this company called mobius solutions, these people are so annoying and dont know what they really want, they just want to ripp off peolple's money. i'm now getting calls from their consultants that i should make a payment of R300. of which when i ask what is it for, they dont give me a clear answer, one will tell you that its for cancellation, the other would say for opening the box for the modem and a lot of other stories which dont make sense. i've tried to explain that i made a payment of R150, which was told to pay for cancellation, hense i dont understand why because was told that i can make a cancellation anytime without any charges. these people are a pain in my a...
Hi Paula,
Trust you well,
It is not our intention to cause you any convenience.
Please note, you currently owe us R200. You made a payment of R150, the device was returned opened which mean you had to pay R350.
Thank you for notifying us.
Kind Regards
Mobius Team
Best regards,
Hi Paula,
Trust you well,
It is not our intention to cause you any convenience.
Please note, you currently owe us R200. You made a payment of R150, the device was returned opened which mean you had to pay R350.
Thank you for notifying us.
Kind Regards
Mobius Team
Best regards,
hi, please check your response you sent on the 14/12/2016 which states that a payemnt of R150 should be paid for cancellation, furthermore the trails of emails i have . please inform as to what was the innitial R150 for if now you say that it should be R350. you are misleading people because the first call i received after the cancellation was that i should pay R1000 for using the data, i contested the saying for number of times till you came up with the impresion that i owe R150 which i still not happy with beacuse you told me that i can cancell the contract anytime before without being billed for that. please clarify this issue.
hi, please check your response you sent on the 14/12/2016 which states that a payemnt of R150 should be paid for cancellation, furthermore the trails of emails i have . please inform as to what was the innitial R150 for if now you say that it should be R350. you are misleading people because the first call i received after the cancellation was that i should pay R1000 for using the data, i contested the saying for number of times till you came up with the impresion that i owe R150 which i still not happy with beacuse you told me that i can cancell the contract anytime before without being billed for that. please clarify this issue.