1 reviews | Active since Nov 2009
<p>I took out a contract with Mobius about a year ago. They told me that I would receive 50MB for R60.00, the fool that I was thought it to be good for my son who is always looking to explore, so to me it was cheap enough and would satisfy him for the month. R60.00 a month was deducted by debit order and I was told that I could cancel the contract at any point in time. March an amount of R261.21 was deducted from my account via debit order and April an amount of R387.61 was deducted. I phoned to cancel the contract and I was then told that I would need to pay an amount of R589.63 plus any oustanding amounts owing on the contract. - below the response received</p> <p>Kindly note that Should you wish to cancel the contract, you will be charged an estimated amount of R589,63 for cancelling and this is excluding any outstanding amounts owing on the contract.</p> <p> </p> <p>Wow!! They have already received R528.82 over the past 2 months. We are not using the Wi-Fi so how was all these costs incurred? They don't notify you off changes in charges or give you the option of having a limit on your account. The best of all is that they never mentioned that there would be a charge for cancelling your contract AFTER A YEAR!</p> <p> </p> <p>I have to thank Mobius, I will never ever let a Call Center Agent tell me about their amazing deals or promotions. I am no longer interested. Mobius you have just shot other honourable service providers in the foot!!!</p> <p> </p>
Hi Marlize,
Please note, we are able to put a limit on your line upon your request.
Kindly accept our deepest apology, your query will be escalated further and one of our team member will contact you for further assistance.
Kind Regards
Mobius Team
Best regards,
Hi Marlize,
Please note, we are able to put a limit on your line upon your request.
Kindly accept our deepest apology, your query will be escalated further and one of our team member will contact you for further assistance.
Kind Regards
Mobius Team
Best regards,
Thank you for the reply. Customer Service is all about communicating with your customer, and communication from your side would be to inform me of any changes in my contract/subscription.
I await assistance/communication from your company.
Thank you for the reply. Customer Service is all about communicating with your customer, and communication from your side would be to inform me of any changes in my contract/subscription.
I await assistance/communication from your company.
Hi Marlize,
We will contact you.
Kind Regards
Mobius Team
Best regards,
Hi Marlize,
We will contact you.
Kind Regards
Mobius Team
Best regards,
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