JN
Jana Naudé

1 reviews | Active since Jul 2016

30 Jul 2016, 04:20

Livid! Mobius debited more than 8 times what was agreed!

<p>I accepted the R99.00 for 1GB data plus a wifi router from a Mobius consultant and I just received an sms from my bank that Mobius debited R880 from my account this month! This is unacceptable! I do see that the Mobius Team rep**** to another customer on hellopeter that the large amount that was debited was due to "out of bundle rates". As there is no way to check the data balance on the contract how am I supposed to know when I have exceeded the 1GB? I used it twice and when it stopped working I had assumed the 1GB was finished. Now I get this bill that I did not budget for. This is unacceptable. I will definitely be informing everyone I know to NEVER accept anything from a Mobius consultant. </p> <p>Mobius Team, please contact me or provide me with your contact information because I can't seem to find your contact details anywhere on the internet. I would like to cancel but if it is going to cost me an arm and a leg like it did for other customers then I would just like to know the contract expiry date IN WRITING and make sure that it does expire at that date and not use it until then. </p>

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Replies (1)
Mobius
Mobius's reply30 Jul 2016, 07:48
Official

Hi Jana,

Please accept our deepest apology regarding this matter.

We will contact you shortly to assist further.

Warm Regards

Mobius Team