PB
Patrick B

1 reviews | Active since May 2013

16 Jul 2016, 10:04

Lies Lies Lies

<p>On the 21st July 2016, you phone me telling me all these lies and empty promises, on the 23rd July 2016 I called and cancelled my subscription when I phone to find out are all the things you said to me are true seeing that it is too good to be true and sure enough it was!! Cancelled subscription the lady told me if i do receive anything from Mobius to please not sign for it and return it. Nothing was dispatched to me so I have nothing of Mobius.</p> <p> </p> <p>This morning 3 debit orders went through R39, R49 and R79. Seeing that the consultant only mentioned R59 subscription fee so uhm where is the R59 debit in the first place and where does all these other amounts come from, mind you that NO debit orders of Mobius should have gone through in the first place, no it seems like you registered me on 3 other subscriptions, and not even deducting the phone conversation amount of R59.</p> <p> </p> <p>Phoned you and spoke a person called Jacqueline, most unprofessional consultant, speaks to me if I’m ***********, second ridiculous excuse , "but the debit orders will not go down next month" when asking her well it should not have gone off this month in the first place as I canceled it 2days after I found out how the first consultant **** to me. There are so many flaws on your phone calls it’s not even funny.</p> <p> </p> <p>Guessing by the way I was spoken to this morning and yet another lie , of "I will listen to the phone call recordings and get back to you" this was at 09:01 this morning , it is now 11:58 still no phone call so you won’t even rectify this problem that is clearly a mistake on your side.</p> <p> </p> <p>Thanks for wasting my time, money and energy on this Saturday morning, I will gladly inform all of my friends, family and colleagues of the unprofessionalism and lies you provide as part of your "cheapest data bundles of 8c per mb, with R750 credit that is equivalent to 1gig data" . RIDICOULOUS.</p> <p> </p>

0
Replies (1)
Mobius
Mobius's reply18 Jul 2016, 07:51
Official

Hi Patrick,

We do apologise for the unsatisfactory service and inconvenient caused.

We are currently looking into your query and we will contact you shortly once we have feedback.

Thank you for notifying us.

Kind Regards

Mobius team