Lies, ***** & Theft

<p>I emailed this to your "customer support" address last week but the lack of response further confirms my suspicion that this "company" is not legitimate and that ***** and theft has taken place. Please see my original email below. And to confirm - I said that I authorised "Mobius" to debit R99 for a wifi ****le, no more, and for nothing else. The fact that I have been debited different amounts by different "companies" is theft alay and I am willing to report this to the consumer protection council and lay a charge to this end with the SAPS should the situation not be resolved. My promise of taking this to Twitter has not been followed becuase these ********** have not got a presence on the site.</p> <p> </p> <p>I was contacted on 17 June regarding your "wifi product" which I was told I had been preapproved for. Despite never taking up such "offers" I was persuaded by your effective sales team to take up a contract for unlimited wifi on a device for R99 per month after being promised that I would be sent a copy of that recording via email. I'm still waiting to be sent anything other than several sms's by your "company".</p> <p>The offer seemed good value for money despite seeming too good to be true - I suppose the saying holds true and I should have trusted my reluctant gut in the first place, however, in this instance I verbally agreed to pay R99 only for that service only. During the conversation I was informed of 2 "value-added services" that would be included at no extra charge - "Hotspotter" and "Rescuebox". Afterwards I received multiple sms's confirming my "order" - from "Mobius," "Hotspotter" and "Rescuebox"</p> <p>After the week of supposed delivery had passed without receiving the product I agreed to, I called your "company" to enquire and was told that it had been declined. Being the financially conscious person I am, I organised a credit check to be conducted and recieved a positive result, which added to my confusion over why my "order" had been declined. But I thought nothing much of it otherwise.</p> <p>That is, until 29 July, when 2 amounts of money that I had never been informed about nor agreed to were debited by "Hotspotter" and "Rescuebox" - services which I had never provided my banking details to and which I have never agreed to pay for ot requested.</p> <p>I called your "company" to enquire about these ********** debits that were related to "Mobius" and spoke to someone who indicated that this should not have happened and that I should send a statement to your "customer support department" to reverse the payments and remedy the situation.</p> <p>I have not received any service from any of these 3 "companies" nor have I ever provided my banking details to "Hotspotter" and "Rescuebox" or consented to have money debited from my account.</p> <p>Unfortunately my record of who I spoke to has since been misplaced so I am unable to provide names of the people I spoke to but I trust that all 3 recordings will be forwarded to me if your "business" is legitimate (which I am unconvinced of at this moment in time). I was promised the first and am requesting the latter 2 at this time seeing as the first was offered.</p> <p>The person I spoke to to get your email again was Claudette Pillay - who was very reluctant to give me her name. I wonder if she is concerned about having her name associated with your "company". (it certainly seemed so).</p> <p>Please see my bank statement (not included on Hello Peter for my protection but check your email account to find it) with the two ********** payments attached. I am requesting that these payments be reversed as no services have been requested or rendered by these "companies" associated with "Mobius." Though I feel that it goes without saying, I do not expect these debits repeated without consent going forward. (Edit - I have reversed and stopped these via my bank myself but should this not have been remedied or should the situation continue, I will be happy to take the mentioned actions).</p> <p>Should you neglect to respond to this request, I will report your "company" to the consumer protection council and/or the SAPS as *****/theft via my bank. I am trying to reverse these payments anyway and have already reported the ***** to my bank, but I trust that if your "company" is indeed legitimate, your branding department would not want such step to be taken, which will certainly also be recorded via twitter and/or facebook.</p>