DG
Darryn G
1 reviews | Active since Sept 2016
08 Sept 2016, 16:57
******* debit orders
<p>You guys have been debiting my account for the last 6 to 8 months, I called yesterday to find out why accourding to the agents i spoke to, i agreed to some kind of value added services that went with a product that i cancelled. I asked for the voice recordings of the call where I allegidly agreed to these "value added" products. you guys ****t have a complience officer no manager on the floor couldnt even reply to my email or bother to call me back, im not interested in an automated responses of promises to contact me, i want a full refund for all the debit orders that went off my bank account as well as a refund for the R345 in bank charges that i incurred. i also want a copy of all the voice recordings. </p>
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Replies (8)0
Replies (8)
Mobius's replyOfficial
09 Sept 2016, 09:11Hi Darryn,
We sincerely apologize for the inconvenience caused with regards to this matter.
We will do an investigation on your account and contact you once we done.
Thank you for Notifying us.
Warm Regards
Mobius Team
Best regards,
Mobius's reply09 Sept 2016, 09:11
Official
Hi Darryn,
We sincerely apologize for the inconvenience caused with regards to this matter.
We will do an investigation on your account and contact you once we done.
Thank you for Notifying us.
Warm Regards
Mobius Team
Best regards,
DG
Darryn G's updateReviewer Update
09 Sept 2016, 11:49It irrates me no end, that you guys only reply when its on a public platform.
I am expecting a copy of the voice logs by 2pm today. because this is not the first instance I have requested them. i have phoned twice and emailed you guys before posting my complaint here.
DG
Darryn G's update09 Sept 2016, 11:49
Reviewer Update
It irrates me no end, that you guys only reply when its on a public platform.
I am expecting a copy of the voice logs by 2pm today. because this is not the first instance I have requested them. i have phoned twice and emailed you guys before posting my complaint here.
DG
Darryn G's updateReviewer Update
14 Sept 2016, 09:42and still no response???
If you can not provide me with a copy of the voice logs PASA rules say that the penalty is R1000 for every debit order that came off my bank account. Just how many people have you guys ********** like this?
DG
Darryn G's update14 Sept 2016, 09:42
Reviewer Update
and still no response???
If you can not provide me with a copy of the voice logs PASA rules say that the penalty is R1000 for every debit order that came off my bank account. Just how many people have you guys ********** like this?
Mobius's replyOfficial
14 Sept 2016, 15:53Hi Darryn,
We rep**** to your email and advised we still investigating.
We apologise and we will contact you shortly.
Kind Regards
Mobius Team
Best regards,
Mobius's reply14 Sept 2016, 15:53
Official
Hi Darryn,
We rep**** to your email and advised we still investigating.
We apologise and we will contact you shortly.
Kind Regards
Mobius Team
Best regards,
DG
Darryn G's updateReviewer Update
14 Sept 2016, 16:13So you have finnally called me to say you have listened to the voice recording.... thats great but you havent done anything i have asked, i want a copy of the recording, and i want a refund including the bank charges for all 3 of those value added services. Your agent Michelle did try her very best to explian that i need to send a copy of my bank statemnets. I know that you guys ask for the bank statement because it makes more admin for the "customer", as you know I will be charged by my bank to get these statements, you Know how many months you wrongfuly debited my account and exactly how much you took. i want a refund and a copy of the voice recording. I dont want any more calls from call centre agents. I know you don't have a legal and complience department, therfore if anyone is going to call me i expect a call from a director or someone who can actually answer my questions!!!!
DG
Darryn G's update14 Sept 2016, 16:13
Reviewer Update
So you have finnally called me to say you have listened to the voice recording.... thats great but you havent done anything i have asked, i want a copy of the recording, and i want a refund including the bank charges for all 3 of those value added services. Your agent Michelle did try her very best to explian that i need to send a copy of my bank statemnets. I know that you guys ask for the bank statement because it makes more admin for the "customer", as you know I will be charged by my bank to get these statements, you Know how many months you wrongfuly debited my account and exactly how much you took. i want a refund and a copy of the voice recording. I dont want any more calls from call centre agents. I know you don't have a legal and complience department, therfore if anyone is going to call me i expect a call from a director or someone who can actually answer my questions!!!!
Mobius's replyOfficial
14 Sept 2016, 16:23Hi Darryn,
We do understand and as per discussion, kindly send us your statement so we can be able to action your refund as soon as possible.
Kind Regards
Mobius Team
Best regards,
Mobius's reply14 Sept 2016, 16:23
Official
Hi Darryn,
We do understand and as per discussion, kindly send us your statement so we can be able to action your refund as soon as possible.
Kind Regards
Mobius Team
Best regards,
DG
Darryn G's updateReviewer Update
14 Sept 2016, 17:27please explian why, i now need to go to the bank, pay more bank charges for you to refund the money that you didnt have permission to take? If you did understand you wouldnt be asking me the same thing i have just said i am not prepared to do!!!!!
DG
Darryn G's update14 Sept 2016, 17:27
Reviewer Update
please explian why, i now need to go to the bank, pay more bank charges for you to refund the money that you didnt have permission to take? If you did understand you wouldnt be asking me the same thing i have just said i am not prepared to do!!!!!
DG
Darryn G's updateReviewer Update
21 Sept 2016, 12:34On Saterday (17th of september) i recieved another mail from your customer care department telling me that infact i am not going to get my refund, i asked again for a copy of the voice recording, since the 8th of september i have asked 5 times for them!!!
DG
Darryn G's update21 Sept 2016, 12:34
Reviewer Update
On Saterday (17th of september) i recieved another mail from your customer care department telling me that infact i am not going to get my refund, i asked again for a copy of the voice recording, since the 8th of september i have asked 5 times for them!!!