NM
Nicole M

1 reviews | Active since Jul 2016

18 Jul 2016, 14:24

***** debiting from unauthorised account

<p>I got my account in May for R65-00 per monthand found the service was bad and could not use the wifi to all my computers, cancelled April they tried to deduct then I mailed to cancel again and the tried to debit R992.00 from my account. I now sit with a black mark on my name with the bank, when u call they not help full as if u owe them for been Mobius. I have told them to fetch the wifi and card but they ignore me.</p> <p>Very unhappy and maybe I need to go Leagl now.</p>

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Replies (1)
Mobius
Mobius's reply19 Jul 2016, 07:23
Official

Hi Nicole,

We do apologise for the inconvenient caused.

You were connecting with you of bundle usage which is why you were debited R992.00 which the out of bundle is also explained on our Terms & Conditions.

We will get one of our team members to contact you and assist further.

Thank you kindly for notifying us.

Kind Regards

Mobius team

Best regards,