Dishonesty

<p>31st August 2016 I requested a cancellation via email at their support service as mobius said I can only cancel via email after calling mobius requesting a cancellation fine but nothing happened.</p> <p>I reported the matter here on hello Peter that's wen mobius decided to pretend to take me seriously but as I see it it's just because mobius wants to act as if the matter is taken care of.</p> <p>So on the 8th of September Jacqueline Chili sent me an email after waiting 8days for mobius to respond to my cancellation saying quoting the exact same words she wrote " Hi</p> <p>Please be advised if you would like for me to capp your line for you cause the cancellation there are cancellation fees that you will be charged for excluding the outstanding amount" exact words from email.</p> <p>I rep**** and told her I will not pay any extra charges I will pay 99 for 8months the 800 I owe mobius according to mobius and to my surprise its busy going up even after not using da sim it went up to 1000 now so as that was our agreement with da consultant I even attached the recording that I myself recorded because knowing that it is to good to be true no respond from mobius.</p> <p>Till I reported mobius yesterday on hello Peter so from the 8 September 2016 mobius was quite till I reported dem so for 12 days mobius was quite.</p> <p>So I received feedback after reporting dem yesterday this morning at 9-10 from Lungile Dunjwa " Hi Tumelo</p> <p>Please be advised that the call recording you sent to us is not playing on our side we will request for a call recording to be sent to us and get back to you with feedback" </p> <p>But on the hello Peter mobius is making empty promises that they will contact me instead mobius is busy sending me emails mobius is waisting time on cancelling my contract because they just wanna add unnecessary fees that I don't know of because from ********** how so because I'm not even using da sim and router it seems like mobius is not serious about cancelling my contract so I'm taking this complain further</p> <p>Thanx</p>