********* and don't care about CPAct.

<p>It came to my attention that someone has **********ly made a copy of an Identity Documents Using my ID No. this person acquired a phone from a network provider called Mobius </p> <p>According to what you say, you called this person on ********** and that person gave them my name, Identity Number and Bank Account Number. You went on and dispatched a Tablet to an Address in Katlehong which I have no knowledge of. I only became aware when you started debiting my Account and I followed up with the Bank which gave me your Numbers. I then contacted the call centre on ***and spoke to Khanyi. We have been going up and down for 3 months now and I have been requesting the documents and the recordings that where made when concluding the deal. The only thing she provided me was the delivery note and a copy of an ID with my ID No but not my picture. I made you aware and you told me you will cancel the contract as it was opened **********ly. i was told to send an email to request cancellation by Khanyi, which i did.</p> <p> </p> <p>I received an email from Jacqelline Chili (09 June 2017) who is your Customer Care consultant. She says because the company got what they needed from the client if i need cancellation, I should buy out the contract and also pay cancellation Fee. I wrote to her to request reasons why I should pay for the account I didn’t open. They say the Onus is on me to pay as they got the **** ID and **** proof of residence.</p> <p> </p> <p>I contacted Trans Union to see if there are any other accounts in my name and blocked my ID No. They picked up another Home Choice Account which I have no Knowledge of but I am still engaging Home Choice to see what we can do. Surprisingly all credit beureu i contacted couldn’t pick up any Credit Enquiry or record on my Name from MOBIUS. Which to me means you were so eager to make a sale and didn’t validate any information provided and they now wants me to pay for it.</p> <p> </p> <p>I spoke to Khanyi again today (Call Ref No: RH_C***) and she I don’t have a choice but to pay. I wrote several email requesting Call records, Investigation resolution in writing and i havent recieved anything. Infact you chose to IGNORE my emails. Everytime i call in i get automated response, saying someone will call me. The last time i called is spoke to NAVITHA (2017/07/13 @17:15) and she also said ill be called back. </p> <p> </p> <p>I am done trying to engage you to solve your mess whereas i didnt even knew you exist before you debited my Account. </p> <p> </p> <p>If you need to contact me it should be in writing. anfd you have my email address</p>