CG
CLAUDINE G
1 reviews | Active since May 2016
19 Aug 2017, 08:29
CONTRACT MUST BE CANCELLED AS OF IMMEDIATE EFFECT
Still no response from MOBIUS. They deducted nearly R1000 rands from my account. They confirmed that they were in the wrong and I will be refunded. Guess how long it takes to refund me? 21 working days. Why would anyone still want to do business with a company like MOBIUS who has the audacity to let you wait for your own money that they deducted in error. That refuses to cancel the contract even though they were in contravention with the agreement. I REGRET signing up with MOBIUS because of this frustrating experience I have with MOBIUS. CANCEL MY CONTRACT AND WAIVE THE CANCELLATION FEES. Mobius was in breach of contract. I no longer want to be associated with a company like MOBIUS
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CLAUDINE G's updateReviewer Update
06 Nov 2017, 09:34Good day. I honestly have no clue on how Mobius operates. I have had a complaint regarding a refund of + - R800 since July. I have called in numerous times and I have emailed numerous times.
The call centre consultants are clueless and there is never any management to speak to because they ALWAYS in meetings. Today I called in again and spoke to Claudette Pillay who was extremely unhelpful and came across as very arrogant. I am not sure if this is how the staff is trained but it is extremely unprofessional in a supposedly client servicing environment. I needed feedback regarding my refund and she referred me to my bank. What the Hell !!!!@!
Are there no notes as to when the refund was made. Would I have called in if I saw a credit to my account. MOBIUS unfairly deducted funds from my bank account but I am the one having to beg for my monies back. Nobody calls me back to keep me informed. There is no Client service whatsoever. Where is my money ???!!!!!??????
CG
CLAUDINE G's update06 Nov 2017, 09:34
Reviewer Update
Good day. I honestly have no clue on how Mobius operates. I have had a complaint regarding a refund of + - R800 since July. I have called in numerous times and I have emailed numerous times.
The call centre consultants are clueless and there is never any management to speak to because they ALWAYS in meetings. Today I called in again and spoke to Claudette Pillay who was extremely unhelpful and came across as very arrogant. I am not sure if this is how the staff is trained but it is extremely unprofessional in a supposedly client servicing environment. I needed feedback regarding my refund and she referred me to my bank. What the Hell !!!!@!
Are there no notes as to when the refund was made. Would I have called in if I saw a credit to my account. MOBIUS unfairly deducted funds from my bank account but I am the one having to beg for my monies back. Nobody calls me back to keep me informed. There is no Client service whatsoever. Where is my money ???!!!!!??????