1 reviews | Active since Jun 2016

13 Jun 2016, 17:02

Beware of Mobius It's a *******

<p>I've always said I would never fall for these telecoms things, but when you're trying to save on data - I thought this would be a good time to he open minded...WRONG! The thing is when they mentioned being in partnership VODACOM...I thought they were trustworthy. But little did I know that I was being falsely advertised to. I figured this out within a few days after receiving the modem and immediately told them to cancel the contract. I have been on their backs to cancel for 6 months now and have not received any communication from them since I called them out on their poor service and false advertising. I have an e-mail trail to prove my story from the day i accepted the contract to the day I requested to cancel (all within a week). I have been sending e-mails for months since their customer service people at the call center redirect you to email when they don't know what to do. I have been blatantly ignored since No on their side is taking accountability. If anything they keep changing the head of customer service which is all the more shady.</p> <p>This is the most frustrating thing I've ever gotten into. This is seriously the worst service EVER</p>

0
Replies (1)
Mobius
Mobius's reply14 Jun 2016, 10:08
Official

Hi Mamello,

We do apologise for the unsatisfactory service and inconvenient caused.

We will get one of our team members to contact you regarding your account

Thank you for notifying us.

Kind Regards

Mobius Team